FREQUENTLY ASKED QUESTIONS

Where are you based - can I collect my order?


We live in East Cowick, in East Yorkshire and of course, we're more than happy for you to collect your order! If you would like to collect your order drop us an email at veganbrownies@outlook.com and we'll sort it out :)




Where can I find allergen and ingredient info?


We understand that you may wish to send brownies as a gift so we ensure each box has a bespoke allergen card applicable to the brownie(s) you are sending. We are proud to be a vegan business - we don't use any animal ingredients to produce our brownies. However, we use ingredients that state 'may contain milk' due to manufacturing methods of our suppliers - we produce bespoke Oreo cakes and we use Cadbury's Bourneville for example. Our items contain wheat (Gluten) and Soya and some varieties contain Nuts, Peanuts and Sulphur Dioxides. In our home kitchen we often cook with Nuts, Peanuts, items containing Gluten, Celery, Mustard and Sesame and whilst we prepare our items separately using separate baking equipment our items are not suitable for customers with allergies to the above. If you would like a copy of any of our ingredients before ordering we're more than happy to help - drop us an email at veganbrownies@outlook.com and we'll ping you straight back with ingredients and potential allergens :)




Which vegan fairs are you attending this year?


We love vegan fairs! In 2019 we were at Hull, Matlock, Cleethorpes, Scarborough and Bridlington! We're hoping to be out and about again as soon as we can in 2021! Hope to see some of you there - and if you have an advance order just let us know and we can have it all ready and packaged up for you :)




How do I order something bespoke?


Looking for something in particular - no problem, drop us an email on veganbrownies@outlook.com and we'll be in touch to discuss options, timings, and the all important smaller details, we're happy to arrange a call if easier.




Do you do more than brownies?


We love brownies, and we love making them, but we do occassionally produce a few seasonal items. Time permitting we usually like to take something different to the vegan fairs - last time we made peanut butter biscuits and they went down a storm! We'll be sure to update you through Facebook and Instagram as and when the seasonal non-brownie items go on sale!




How long will my brownies take to be delivered?


We bake and post the brownies the same day for ultimate freshness. All brownies are sent First Class using Royal Mail and are sent in sturdy boxes wrapped in recycled bubble wrap. Our brownies are baked to order and each baking/posting day we have will be in the drop down for you to select from.... if this doesn't work and you need them for a certain date please just let us know - we dont overpromise and underdeliver so we'll be totally transparent with you about when we'd be able to post your brownies and we'd do our best to try and get them to you on time!




Do I need to be in to take receipt of my brownies?


As our brownie boxes are double walled for protection and wrapped in recycled bubble wrap they don't fit through a standard letterbox.... to be safe, it is best to have your brownies delivered to an address where you know someone will be there to receive them e.g. a work address or relative/neighbours.




Do you supply wholesale?


Yes, we do - and we're happy to accept one off orders for special events or regular orders. We are able to supply individual wrapped brownies as a 'grab-and-go' alternative too, alongside whole trays to serve. Get in touch with us for a chat at veganbrownies@outlook.com.




What is your privacy policy?


At The Vegan Brownie Company we are committed to safeguarding and preserving the privacy of our site visitors and customers. This Notice explains what happens to any personal data that you provide to us, or that we collect from you when you visit or make a purchase from www.theveganbrowniecompany.com (the "Site") **We do update this from time to time so please do review this regularly** Our Website Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. The Vegan Brownie Company do not store your bank or payment details. How will we use your information? In running and maintaining our business, we collect and process data about you in order to provide the service you have requested and deliver your order, for example, personal details when you register for information or make a purchase. We may contact you to notify you regarding your account and orders, to troubleshoot problems with your order, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. ​​ Use of your information For the purpose of running The Vegan Brownie Company we work with the following third parties 1) Paypal & Stripe to process our payments 2) Wix for hosting our website. We do not share any payment/banking details with any third parties. Storing your personal information​ In order to run The Vegan Brownie Company's website and operations, your data is processed by myself (Steph Pamment) in the UK. Any third party shall not have access to your personal data unless the law allows them to do so. We do not store credit card details nor do we share customer details with any 3rd parties. When you place an order through our website, we will retain your order information for our records unless you ask us to delete this information. ​​ Cookies​ ​We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website. Cookies provide information regarding the computer used by a visitor. We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever. You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. Your rights If you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. Should you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate. ​If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). Contact us If you have any questions regarding our privacy policy please contact us by email at veganbrownies@outlook.com.